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"See What Our Customers Say"
Do you want more profits for your Food & Beverage or Retail operation? You will earn more with DCRS Solutions, one of the Midwest's largest suppliers of Point of Sale (POS) systems and POS support.
Whether you have a small single store, or are a large enterprise-level retailer, DCRS has a point of sale system for you. MICROS Hospitality Systems are available for use in Table service restaurant, Quick service restaurant, and the Leisure & Entertainment industry. UnifyPOS retail store and headquarters software is available with IBM Retail POS systems or HP POS systems, for your Retail management needs.
Your solution can include: POS software and hardware, including back office; consulting, installation and training services; onsite, carry-in or depot hardware repair services; software support, upgrades, help desk, and even managed services. Your managed subscription services can include monitoring alerts, secure remote access connections, antivirus and antispyware protection, firewall content filtering and intrusion protection, web-based reporting, web-based gift cards, and more.
You can get sophisticated functionality tailored to your requirements, at an affordable price that is easy-to-use!
These tools will help you increase your revenue, lower your operating costs, increase your productivity, and tighten your controls, all which lead to improving your profits while saving your time. To achieve those results, you will have the certified experience of DCRS Solutions as your partner, to implement and support your system. DCRS has been providing these tools, coupled with superior service, for over 30 years.
Your Satisfaction and Our Commitment... What makes DCRS different?
"Is there anything we can do better next time?" We hope you give us the opportunity to ask you this! Our goal is to meet or exceed your expectations. You expect value and benefits from your POS investment, and expect us to be there when you need POS support.
To do so, we must be committed. This commitment means we have the skills to perform, ask you how we are doing, measure that performance and encourage exceptional performance. Our encouragement comes from our Customer Satisfaction Incentive Program.
Here's what we do:
- Your Sales & Installation staff receives a bonus if we receive a letter of satisfaction from you. We proudly frame and display these letters at our office.
- Your Support Technician receives a bonus when attaining high levels of customer satisfaction from your support calls. Your Customer POS Support Rep calls you back after you request support to confirm your satisfaction. If you are not completely satisfied, your feedback is elevated to our Service Manager or Project Manager, and DCRS ownership group.
- Your DCRS employee receives a bonus for teamwork with a "Thanks, You made my Day" award. Working together is the essence of securing your satisfaction.
Before ... during ... after the sale ... our goal is to meet or exceed your expectation!
Community Involvement & Industry Associations
You will become far more educated after installing your "first" POS system. Unfortunately, many prospective customers do not find out the real differences, between DCRS and Others, until their first "POS support" phase. That is why many of DCRS "new" customers were previously someone else's.
"It's unwise to pay too much, but it's worse to pay too little. When you pay too much, you lose a little money--that is all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do. The common law of business balance prohibits paying a little and getting a lot--it can't be done. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better."
--John Ruskin (1819-1900).
We are in the business of CREATING and RETAINING YOU, the Customer.
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