|
"See What Our Customers Say"
What makes DCRS different?
Our Commitment... Delivering Certified Results & Satisfaction...
Installing your first POS system can be a daunting task. Unfortunately, some prospective customers find out the real differences between DCRS Solutions and other POS vendors after their first "POS support" phase. That’s why some DCRS "new" customers were previously someone else's.
Why not base your selection on the right partner instead of the lowest price?
- People who not only understand your Restaurant and Specialty Retail business, but also are Certified on the Information Technology side.
- People who follow-up to insure your are getting Results & Satisfaction.
- A company that commits to a Customer Satisfaction Incentive Program.
You expect value from your investment, and expect us to be there when you need support. To do so, we must have the skills to perform, ask you how we are doing, measure that performance, while encouraging exceptional performance. This encouragement comes from our Customer Satisfaction Incentive Program.
Here's what we do:
- Our Sales & Installation staff are rewarded for Letters of Satisfaction. We proudly display these letters at our office.
- Our Customer Support Rep calls after Support Request completion to confirm your Results & Satisfaction. If not completely satisfied, your feedback is elevated to Management and Ownership for immediate resolution.
- Our Support Technicians are rewarded for attaining the highest levels from the customer satisfaction performance reports developed from the follow-up calls.
- Our employees vote to reward their peers a "Thanks, You made my Day" award. Working together is the essence of securing your satisfaction.
Before ... during ... after the sale ... our goal is to meet or exceed your expectation!
Whether one store or large enterprise-level retailer, your POS solution can include: POS Software and Hardware, including Back Office; Consulting, Installation and Training services; Onsite, Carry-in or Depot Repair; Software Support, Upgrades, Help Desk, and Managed Services. Your Managed Subscription Services can include Monitoring Alerts, secure Remote Access connections, Antivirus and Antispyware protection, Firewall content filtering and intrusion protection, web-based Reporting, web-based Gift Cards, and more. These tools will help you increase your revenue, lower your costs, increase your productivity, and tighten your controls, all which lead to improving your profits, while saving your time. You can get sophisticated functionality, tailored to your needs, at an affordable price that is easy-to-use.
You need the Certified experience of DCRS to implement and support your system, as your partner in achieving Results & Satisfaction!
"It's unwise to pay too much, but it's worse to pay too little. When you pay too much, you lose a little money--that is all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do. The common law of business balance prohibits paying a little and getting a lot--it can't be done. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better." --John Ruskin (1819-1900).
We are in the business of CREATING and RETAINING YOU, the Customer.
Community Involvement & Industry Associations
|
|
