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Do you want more profits for your Food & Beverage or Specialty Retail operation? You will earn more with DCRS Solutions, one of the Midwest's largest suppliers of Point of Sale (POS) systems for MICROS Hospitality (Table service, Quick service, Hotel food & beverage, and Leisure & Entertainment) and for IBM Retail Store Solutions.
Whether you have a small single store or are a large enterprise-level retailer, DCRS has a MICROS or IBM solution for you... solutions that include POS and back office software, hardware, consulting, service and support. You can get sophisticated functionality that can be tailored to your requirements, at an affordable price that is easy-to-use!
Your profits will improve by increasing revenue, by lowering operating costs, by increasing productivity, and by tightening controls. However, you need the certified experience of DCRS Solutions to implement and support a system that will help you achieve those results, and DCRS has been providing these high quality solutions coupled with superior service for over 30 years.
Your Satisfaction and Our Commitment... What makes DCRS different?
"Is there anything we can do better next time?" We hope you give us the opportunity to ask you this! Our goal is to meet or exceed your expectations. You expect certain benefits and value based on your meetings with our sales staff and you also expect us to properly develop, install and train you on your system. You then expect us to be there to provide you with on-going support and service should you require it.
In order to meet or exceed these expectations, we must be committed. This commitment means we must have the skills to perform, will continually ask you how we are doing, measure our performance, and encourage exceptional performance. This encouragement should not come from lip service, but from a Incentive Program for Customer Satisfaction.
Here's what we do:
- Your Sales & Installation staff receives a bonus if they receive a letter of satisfaction from you for the system you purchased and installed. We proudly frame and display these letters at our office.
- Your Field & Help Desk Technicians receive a bonus when they attain the highest levels of customer satisfaction for all support calls. This is measured by our Customer Support Rep calling you back every time you request support to confirm your satisfaction. If you are not completely satisfied, your feedback is elevated immediately to our Service Manager or Project Manager. The Technician with the highest level of satisfaction is recognized on our Customer Satisfaction Plaque in the Department.
- All your DCRS employees have the opportunity to receive a special bonus for working as a team. Each quarter we sponsor a "Thanks, you made my day" award. Working together cooperatively is the essence of teamwork and an important factor in securing your satisfaction.
Before ... during ... after the sale ... our goal is to meet or exceed your expectation!
Community Involvement & Industry Associations
You will become far more educated after purchasing and installing your "first" POS system.
Unfortunately, many prospective customers do not find out the real differences, between DCRS and Others, until after completing their first purchase or installation. That is why many of DCRS Solutions "new" customers were previously someone else's.
"It's unwise to pay too much, but it's worse to pay too little. When you pay too much, you lose a little money--that is all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do. The common law of business balance prohibits paying a little and getting a lot--it can't be done. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better." --John Ruskin (1819-1900).
We are in the business of CREATING and RETAINING YOU, the Customer.
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