Customer Information

The Value of Your Investment
You expect value for your investment. You expect us to properly develop and program your Restaurant POS or Retail POS system, as well as install and train you on your system. You expect us to be there to provide you with on-going support and service. Our certified team is dedicated to meeting and exceeding your expectations. Here's how!

Compare our deliverables, our level of Planning, Information and Documentation, our Standards adherence, and our Support and Security against any alternative vendor you are considering.

Here is what WE DELIVER:

New Account Planning Meeting: To insure we Under Commit and Over Deliver on your POS system purchase expectations.

Customer Information: A primer of important information for all new and current customers. Includes Site Prep, Security, Warranty, Support Plans, Training, Supplies, Freight/Delivery, Documentation, Hardware Placement & Care, Implementation Schedule, Cabling, Anti-Virus, Anti-Spyware, Internet Security, and the Payment Card Industry Data Security Standards.

Preferred Power Specification: AC Power Requirements for POS & Computer Systems.

Alternative Power Specification: Minimum Alternative Relaxed AC Power Method for POS & Computer Systems, when the preferred method is cost prohibitive.

Customer-Supplied Components: Considerations that must be addressed when a customer wants to supply some hardware components.

Support Services User Guide: Includes Support Plan Choices, What's included in each Plan, Call Center Procedures, Service Level Guidelines, Scope of Help Desk & Managed Services (our minimum Plan).

Depot Support Plan: Cost effective alternative to a traditional on-site service hardware plan for those willing to take an active role in POS maintenance

DCRS Security Support KIT: Our Proactive Approach to Security and Support, available only to DCRS customers.

SonicWall Firewall: Do you care about the security of your data? Data Security is just not an option anymore!

NetSupport Manager: Remote support software that provides comprehensive security that is lacking in other products.

Virtual Technician: Would you like us to find out about a problem of yours before you report it, and possibly before it affects you?

Transaction Vault: Would you like to reduce the risk of credit card fraud for your customers in your MICROS RES4 restaurant?

Unify Database Building: Considerations and required information for new Unify Retail users.

RMS Database Building: Considerations and required information for new RMS Retail users.

Payment Card Industry (PCI) Data Security Standards (DSS): ARE YOU AT RISK? All retailers that store, process or transmit Credit or Debit Card data have PCI DSS responsibilities. To learn more, ORDER the FREE DVD, "Are You At Risk?", produced by the Retail Solution Providers Association (RSPA is the Association that is dedicated solely to the Retail Technology Industry).

AMEX CAPN compliance, Visa Field Code 62.23 requirement: More requirements? Learn about the other compliance mandates issued by AMEX and Visa. See our Resource Documents for details.