Service Deliverables

The Value of Your Investment
You expect value for your investment. You expect us to properly develop, program, install and train you on your POS system, and then be there to meet your on-going support needs. Our certified team is dedicated to meeting and exceeding your expectations. Here's how!

Compare our deliverables, our level of Planning, Information and Documentation, our Standards adherence, and our Support and Security against any alternative vendor you are considering.

Here is what WE DELIVER:

New Account Planning Meeting: To insure we Under Commit and Over Deliver on your POS system purchase expectations.

Customer Information: A primer of important information for all new and current customers. Includes Site Prep, Security, Warranty, Support Plans, Training, Supplies, Freight/Delivery, Documentation, Hardware Placement & Care, Implementation Schedule, Cabling, Anti-Virus, Anti-Spyware, Internet Security, and the Payment Card Industry Data Security Standards.

Preferred Power Specification: AC Power Requirements for POS & Computer Systems.

Alternative Power Specification: Minimum Alternative Relaxed AC Power Method for POS & Computer Systems, when the preferred method is cost prohibitive.

Customer-Supplied Components: Considerations that must be addressed when a customer wants to supply some hardware components.

Customer Support User's Guide: Includes Support Plan Choices, What's included in each Plan, LiveHelp Procedures, Service Level Guidelines, Scope of LiveHelp & Managed Services choices.

Depot Support Plan: Cost effective alternative to a traditional on-site service hardware plan for those willing to take an active role in POS maintenance

SonicWall PROTECTION Kit: Address you and your customer's protection by leveraging the Internet with our all-in-one Kit. Includes a premium SonicWall firewall with LiveProtect services, our secure LiveAlert & LiveConnect services, and LiveAntiVirus services for your Server.

LiveProtect: Our SonicWALL firewall includes LiveProtect to provide Content Filtering, Intrusion Protection and Firewall Antivirus, to maximize security and meet PCI requirements.

LiveAlert & LiveConnect: Our internet-based, hosted remote monitoring and access service for your store. LiveAlert reduces your costs, improves your confidence and avoids service interruptions by proactively alerting your support team before problems disrupt your business operations. LiveConnect, a Trustwave Certified solution, provides instant remote access without compromising PCI Security requirements, to allow us to repair your problems instantly.

LiveManager Connection: Securely access and connect to a LiveConnect site…from your home, office, or anywhere, with a designated email address from any PC!

LiveMetrics: MICROS RES users can now enjoy timely, detailed check-level analysis of sales and trends with web-based reporting access to their single store's essential information (or consolidate, if multiple store), from anywhere. Look for LiveMetrics to become available for the MICROS e7 POS product.

MICROS Handheld devices include 3-YEAR SERVICE PLANS: Motorola’s Handheld and Epson’s Wireless P60 Thermal Printer include 3-Year Service Plans when purchased from MICROS. Details on the Plan, BEST PRACTICES on use, BATTERY GUIDE for maintaining, and Epson’s SERVICE ENROLLMENT FORM (completed by the End User) are located in our Resource documents.

Payment Card Industry (PCI) and their Payment Application Data Security Standard (PA-DSS): ARE YOU AT RISK? If you process Credit Card data, you have contractual security responsibilities that you are probably unaware. ORDER the FREE DVD, "Are You At Risk?", produced by the Retail Solution Providers Association. Just click the "FREE DVD" button above.

PCI Assistance and Consultation: Customers receive assistance on these ever-changing security requirements. We monitor regulations, deliver latest software versions at no charge with Support Plans, and provide upgrade services when necessary. However, upgrading to a software version on the PA-DSS validated list satisfies only 1 of 12 minimum requirements. We provide guidance on meeting the other responsibilities, all part of a Merchant's contractual obligation with the Credit Card Issuers.

PCI PA-DSS Is Not Going Away: Software versions are validated for one year, with a second year revalidation required. Merchants processing Credit Cards should expect to potentially need to upgrade on a 12 to 24 month cycle, to maintain contractual agreements with Credit Card Issuers.