Our 7-Day Phone Support Plan includes, all Help Desk Calls, New Software License Versions, and applicable MANAGED SUBSCRIPTION SERVICES
- When is LiveHelp Available?
Our products are supported on a 24-hour, 365 days/year basis. All calls are managed by DCRS, no 800's needed when calling from the St. Louis area.
- Who is Supported?
Our customers, who have purchased any of our Support Plans, including our LiveHelp Plan, are entitled to support provided by our LiveHelp Center, within the hours of 8:00 A.M. to 12:00 Midnight (with our standard plan), 7 days a week, 365 days/year, at no charge, via phone or dial in.
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What is Supported?
LiveHelp is defined below by addressing the following support areas:
- Software Application Support (for software purchased from us)
- New Software Licensing Versions
- Operating System & Network Support
- Interface Support
- 3rd Party Application Support
- Hardware Dispatching and Support
- Credit Authorization Application Software Support (Please note: Subscription Service to the Merchant Link Network for MICROS is not included, but is offered as a Managed Subscription Service, below)
- Managed Subscription Services (where applicable; may include Merchant Link Network Subscription Service for MICROS)
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