On Site Hardware Support

ONSITE (6-DAY) FULL: 7-Day LiveHelp & Parts, 6-Day Onsite Labor, New Software License Versions, and applicable MANAGED SUBSCRIPTION SERVICES
  • Service to all covered hardware is provided from 8am-5pm Central, Monday-Saturday, with travel to and from your site included.
  • All parts repaired, exchanged or replaced. Supplies are excluded.
  • Replacement parts may be manufacturer's new or reconditioned parts.
  • All labor to determine the problem.
  • All labor associated with repair, exchange or replacement.
  • If needed loaner equipment will be provided at no charge
  • Travel to your site for onsite plans. It is understood that your equipment is in good working order on the effective date of any Hardware Support Plan. We reserve the right to use new or reconditioned parts in order to make repairs to the hardware. Equipment out of Warranty or Support Coverage is subject to a chargeable inspection and you are then responsible for any necessary repairs prior to acceptance.
ONSITE (5-DAY) WEEKDAY: 7-Day LiveHelp & Parts, 5-Day Onsite Labor, New Software License Versions, and applicable MANAGED SUBSCRIPTION SERVICES
  • Service to all covered hardware is provided from 8am-5pm Central, Monday-Friday, with travel to and from your site included.
  • All parts repaired, exchanged or replaced. Supplies are excluded.
  • Replacement parts may be manufacturer's new or reconditioned parts.
  • All labor to determine the problem.
  • All labor associated with repair, exchange or replacement.
  • If needed loaner equipment will be provided at no charge
  • Travel to your site for onsite plans. It is understood that your equipment is in good working order on the effective date of any Hardware Support Plan. We reserve the right to use new or reconditioned parts in order to make repairs to the hardware. Equipment out of Warranty or Support Coverage is subject to a chargeable inspection and you are then responsible for any necessary repairs prior to acceptance.


Browse Our Document Library

MOTOROLA HANDHELD BEST PRACTICES

Motorola "best practices" that improve product, customer productivity, and customer satisfaction of Motorola handheld products.
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MOTOROLA HANDHELD: 3-YR DEPOT SERVICE PLAN

Motorola Handhelds include, as STANDARD, a MOTOROLA DIRECT 3-Year Bronze Depot Service Plan with added "Comprehensive Coverage" (wear & tear), for a 3-Year Total Cost of Ownership. DCRS can provide Post Repair Configuration Service on return receipt.
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MOTOROLA HANDHELD BATTERY GUIDE

Guide to maintaining rechargeable batteries used in Motorola handheld mobile computers.
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EPSON HANDHELD PRINTER: 3-YR DEPOT SERVICE

Epson P60 Wireless Thermal Printers (used with Mobile Handheld MC Series) include EPSON DIRECT 3-Year Depot Service Plan, for a complete 3-Year Total Cost of Ownership. DCRS can provide Post Repair Configuration Service on return receipt.
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EPSON HANDHELD: SERVICE ENROLLMENT FORM

FORM needed to ENROLL in the EPSON 3-YEAR SERVICE PLAN for the Epson TM P60 Wireless Handheld Printer
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...purchased a POS system (UNIFY) from DCRS...always pleasant, understanding, an excellect troubleshooter, the list goes on and on...great representation of who you are as a company...Susie Bechtold Manager Alton Memorial Hospital Gift Shop
Industries we support   Table Service Quick Service Large Enterprise Specialty Retail