Perhaps you remember the first time you used a self-checkout lane at the supermarket, sometime during the early 2000s. It likely felt foreign, and maybe even somehow wrong? And yet, in 2021, nearly 60% of American consumers said they’d head to a self-checkout lane instead of a cashier when given the choice.
Not-so-breaking news! Online ordering for restaurants is having a moment. In fact, online orders now represent more than a third of all restaurant orders (compared to just 10% pre-pandemic). Online ordering, either for carryout or delivery, has grown 300% faster than dine-in traffic since 2014, and that number is only expected to rise.