When dining out, customers don’t just want great food – they want an experience that leaves them feeling cared for and welcomed. Both you and your employees are responsible for ensuring excellent customer service, because when your customer service is lacking, diners will not stick around for long, damaging your reputation and margins.
Owning a restaurant is a huge responsibility. In addition to marketing, ensuring food quality and safety, and keeping guests are happy, you shouldn’t have to worry if your point of sale system is up to the task. Find Out How A Cloud-Based POS System Can Streamline Your Restaurant Today, most restaurants are modernizing away from […]
It is no secret that Valentine’s Day is a very busy holiday for restaurants. As we touched on previously, it is in fact the second most popular day for dining out, just after Mother’s Day. Last Valentine’s Day, you prepared your restaurant by creating and advertising deals, creating an exclusive menu to attract guests, and […]
You have set up online ordering and takeout at your restaurant but find that it is not taking off like you expected. Is no one interested? Possibly, but with the growing popularity of takeout, it is more likely that you are simply not marketing it aggressively enough.
You think you know your restaurant’s menu pretty well, right? After all, you designed it yourself, choosing the best ingredients and determining the best menu options based on your target customers and location. But when was the last time you actually tasted your menu items? If you aren’t doing so already, regularly sampling your menu […]
Marketing is an essential part of managing and promoting your restaurant – after all, no one will take notice if you do not put yourself out there. After marketing to Millennials and Boomers, promoting your loyalty program, and touting the benefits of your takeaway service, you may be at a loss as to what to […]
If you think that all point of sale systems are created equal, think again. The purpose of a POS system in your restaurant and business is to make things as easy and efficient as possible. If you are using retail POS system in your restaurant, then you will want to make the switch to a […]
Customers lining up out the door are both a boon and a problem to be solved for restaurants. On one hand, congratulations on your restaurant being so popular! On the other, long lines mean many would-be customers leave to find a restaurant where they do not have to wait as long. Schedule Your Free Cloud […]
Delivery is all the rage these days and not just for pizza. With technology offering the convenience and ability to have a meal delivered straight to your door, restaurants are teaming up with third-party delivery services or creating their own to reach new customers who now expect restaurant-quality food without ever having to leave their […]
It is inevitable that you will experience chargebacks at your restaurant at some point or another, which occur when a customer disputes a transaction on their account and the charge made at your restaurant is reversed and returned to the cardholder. Chargebacks occur for a number of reasons, including when there has been card fraud […]