When dining out, customers don’t just want great food – they want an experience that leaves them feeling cared for and welcomed. Both you and your employees are responsible for ensuring excellent customer service, because when your customer service is lacking, diners will not stick around for long, damaging your reputation and margins.
It is inevitable that you will experience chargebacks at your restaurant at some point or another, which occur when a customer disputes a transaction on their account and the charge made at your restaurant is reversed and returned to the cardholder. Chargebacks occur for a number of reasons, including when there has been card fraud […]
When a customer comes into your place of business, they expect their transactions and data to be safe and secure whenever they swipe their card. PCI DSS (Payment Card Industry Data Security Standard) compliance is a set of security standards applies to any and all businesses that accept credit cards. This is overseen by the […]
I M P O R T A N T U P D A T E S Microsoft Windows Operating System Updates When your POS system was staged, we installed the latest Microsoft Windows Operating System updates. Since Microsoft typically releases updates once a month, to enhance, correct or add security to your Microsoft Operating […]
Below is great explanation of PCI Compliance from our friends at Merchant Link. Though PCI is not a law, it should be considered as cost of doing business in this day and age with the amount of credit card fraud and breaches that occur on a daily basis. DCRS Solutions provides Managed Service Subscriptions as […]
F O O D F O R T H O U G H T IRS Bites Into Restaurant Income A new IRS rule is making restaurant servers seeing red. The gratuity many restaurants automatically add for larger parties now must be distinguished as “service charge” versus a “voluntary tip”. Click here to watch why this is creating […]