OnSite Hardware Support

ONSITE (6-DAY) FULL: 7-Day LiveHelp & Parts, 6-Day Onsite Labor, Software Update License with Software Vendor Support (SUL option), and applicable MANAGED SUBSCRIPTION SERVICES

• Service to all covered hardware is provided from 8am-5pm Central, Monday-Saturday, with travel to and from your site included.
• Service to Mobile hardware can only be provided from Manufacturer Direct (see below).
• All parts repaired, exchanged or replaced. Supplies are excluded.
• Replacement parts may be manufacturer's new or reconditioned parts.
• All labor to determine the problem.
• All labor associated with repair, exchange or replacement.
• If needed loaner equipment will be provided at no charge
• Travel to your site for onsite plans. It is understood that your equipment is in good working order on the effective date of any Hardware Support Plan. We reserve the right to use new or reconditioned parts in order to make repairs to the hardware. Equipment out of Warranty or Support Coverage is subject to a chargeable inspection and you are then responsible for any necessary repairs prior to acceptance.

ONSITE (5-DAY) WEEKDAY: 7-Day LiveHelp & Parts, 5-Day Onsite Labor, Software Update License with Software Vendor Support (SUL option), and applicable MANAGED SUBSCRIPTION SERVICES

• Service to all covered hardware is provided from 8am-5pm Central, Monday-Friday, with travel to and from your site included.
• Service to Mobile hardware can only be provided from Manufacturer Direct (see below).
• All parts repaired, exchanged or replaced. Supplies are excluded.
• Replacement parts may be manufacturer's new or reconditioned parts.
• All labor to determine the problem.
• All labor associated with repair, exchange or replacement.
• If needed loaner equipment will be provided at no charge
• Travel to your site for onsite plans. It is understood that your equipment is in good working order on the effective date of any Hardware Support Plan. We reserve the right to use new or reconditioned parts in order to make repairs to the hardware. Equipment out of Warranty or Support Coverage is subject to a chargeable inspection and you are then responsible for any necessary repairs prior to acceptance.

See Mobile Hardware Depot Service for details on our Mobile Manufacturer's Hardware Products, specifically the Manufacturer's DIRECT DEPOT SERVICE Plans, which are separate from our OnSite Support Plans.