ALL YOUR TECH NEEDS COVERED
SUPPORT & MANAGED SERVICES
Much more than just POS, we have all your technology needs covered. From local support to firewall management to 4G backup. Your one stop shop for all of your IT needs.
Click below to download our Customer Support User’s GuideCustomer support user Guide
Onsite Installation + Hardware Support & Depot + Supplies
Local installation, local support. Let us manage your installation, face to face, from start to finish. Planning meeting, database development, in person training sessions, onsite installation and we are there with you for your launch of your new POS. Need local support? We have you covered. 24×7 onsite assistance available under a contract or as needed. Need to swap some hardware out in the same day, come see us or we’ll come to you. Part repairs, exchanged or replaced. We’ve also got you covered for any supply need and will match any local price.
Network & General PC Management
Proactive network monitoring gives our team the ability to quickly diagnose and resolve issues before they become a problem for your restaurant. Our cloud hosted solutions include gateway and local network visibility so that we have complete insight into your network operations from the internet gateway, all the way down to the device level. Our advanced troubleshooting tools allow us to fix most of your network problems remotely and avoid the cost and time of an on-site visit.
Managed Firewall Solutions: UniFi, Meraki, Sonicwall and Antivirus:
Our firewall offerings provide content filtering and intrusion protection. Combine them with our Business Security (antivirus & Antispyware) to protect your POS server or PC. All solutions to ensure you can meet the demands of PCI Security requirements.
Vigilix – Live Alert & Connect
Our POS Server monitoring and access service is a Trustwave Certified solution, with Two-Factor Authentication, that reduces your costs and avoids service interruptions. Your POS Server is monitored to proactively alert us before your business operation is disrupted, while instant remote connection allow us to repair your problems remotely, all without compromising PCI Security requirements.
POS Partners – Let us manage your Help Desk for you
Tired of running a 24×7 support center? Trouble finding the right staff and keeping up with training? Let DCRS do the work for you. We support other POS dealers throughout the US by becoming a extension of their support center. Route your clients to us and allow us to represent your 24×7 call center. Stay in the know with daily reporting and insights into your clients. Call us today to learn about the number of POS Systems we can support.
PCI Assistance and Consultation
Our Support Plan customers can receive assistance on these ever-changing security requirements. We monitor regulations, can deliver software version updates with Software Update Licensing, and can provide update installation services when necessary. However, having a software version on the PA-DSS validated list satisfies only 1 of 12 minimum requirements. We can provide guidance on meeting the many other responsibilities, which are all part of a Merchant’s contractual obligation with the Credit Card Issuers.
Websites with SpotOn
Available for SpotOn clients only. Why pay thousands or waste valuable time when we can do it all for you? For simple, custom built websites, let us do the heavy lifting. A custom site, at a do it yourself price. Hosting, support & dashboard, all included.
Remote Eyes – Video Security for Oracle/Micros
Who is minding your business and your cash flow? Now capture transaction data from your POS System and have it burned into a digital video image as evidence of what took place. Then do a filtered search from the stored database to retrieve any video clip containing any transaction exceptions. Reduce employee theft and manage operations.
Whether your system is cloud-based or on-premise, never miss a beat with our 4G Internet Backup solution.
- Why do I need it?
- Let’s face it, your internet connection will never be 100% stable. At any time there could be an outage in your area due to weather, or scheduled maintenance by your service provider. Investing in an “enterprise” connection with guaranteed uptime can be cost prohibitive, and would likely not be necessary for your restaurant.
- What does it do?
- Our 4G backup device sits between your internet modem and your POS firewall in order to detect when the signal from your internet provider goes down. Once the drop in service is detected, the 4G uplink kicks in within 30 seconds and allows you to continue operations on your system, reducing delays in service and the high cost associated with comping guest checks because “the system is down”.